MANAGED IT OPERATIONS · LATIN AMERICA · SINCE 2012
Managed IT operations for Latin America

Run IT across Latin America as if it were one country.

Devices, support and on-site engineers for your offices, stores and plants across Brazil, Mexico and Latin America — plus your sites in 70+ countries through vetted partners. One contract, one SLA, one monthly fee.

Prefer to talk? Book 20 minutes with a solutions lead
Map of INconnet coverage: own operations across Latin America and partner reach worldwide
Own operations and hubsPartner locationsLatin America coverage
  • Since 2012US and Brazilian entities
  • 650+ citieswith active on-site delivery
  • 1,500+ devicesunder management today
  • 98.5%first responses within 30 min
  • ISO 27001Processes aligned with ISO 27001, NIST and CIS
  • 70+ countriesserved with vetted partners
The LATAM problem

Twenty countries, three languages, as many tax systems. We absorb the complexity.

Global IT teams lose months to customs holds, rejected invoices and a different vendor in every city. We have solved these problems locally since 2012.

IMPORT

Laptops stuck in customs

We act as Importer of Record and hold local stock, so new hires get a device on day one.

FISCAL

Invoices that local finance rejects

Local, fiscally compliant invoicing (NF-e, CFDI) and one consolidated statement in USD.

VENDORS

A different supplier in every city

One accountable partner, one SLA and one escalation path for the whole region.

VISIBILITY

No idea what happens on site

Every device, ticket and visit in one portal, with photo evidence and monthly reports.
LATAM IT operations, as a service

From purchase order to retirement — every device, every site, one monthly fee.

See what’s included
  1. 01 · SOURCE

    Buy & import

    Procurement, Importer of Record and local warehousing.

  2. 02 · DEPLOY

    Stage & deliver

    Imaging, zero-touch setup, delivery to homes, offices and stores.

  3. 03 · MANAGE

    Support & monitor

    Service desk in EN · ES · PT; monitoring and patching on Salus.

  4. 04 · FIX

    On site in 4h

    Break/fix, IMAC, network and Smart Hands in 650+ cities.

  5. 05 · RETIRE

    Recover & dispose

    Offboarding pickups, certified data wiping and disposal.

Managed deviceQuoted per country

Service desk, monitoring, patching, on-site support and asset tracking.

Managed siteQuoted per country

Stores, branches and plants: network, POS, printers and preventive visits.

Projects, rollouts and one-off dispatches are quoted per country. Prices in USD; local invoicing available.

See pricing and models
Our own technology

Every device, ticket and engineer — visible in real time.

Salus for your devices, Arrivo for every visit — built and run by INconnet. Your team opens a request from a phone and watches the engineer arrive, the way you track a ride.

Salus · management and security

Monitor, secure and fix — often before anyone notices.

  • Network scanning and an A–E rating per device
  • Managed EDR, hardening and incident response
  • Patching, live inventory and remote support
About Salus
Arrivo · client appComing soon

Open a request in 30 seconds. Watch help arrive.

  • Tickets from any phone, with photo and location
  • Engineer on the map in real time, with ETA
  • Approve the visit, see evidence, rate the service
About Arrivo
Arrivo Field · technician appComing soon

Every visit, done right — in every city.

  • GPS check-in and check-out at the site
  • Step-by-step checklists defined with you
  • Photos, serials and signature before closing
How field work is controlled
Salus · security

Every device on every network, rated from A to E.

Salus scans each site for devices and vulnerabilities, protects endpoints with detection and response (EDR) capabilities and gives every device a trust rating — laptops, servers, POS, printers, cameras and routers. You see the risk of each site and of the whole region in one score, like the security ratings used to assess vendors.

  • Discovery of everything connected to each site network
  • Vulnerability and open-port scanning
  • Managed EDR with incident response and quarantine
  • A–E rating per device, per site and per country
  • Prioritised remediation and month-over-month trend
ATrusted. Patched, protected, compliant.
BGood. Minor fixes pending.
CAttention. Risks that need a plan.
DVulnerable. Known weaknesses exposed.
ECritical. Fix immediately.
Where we help most

Three moments when companies call us.

Entering LATAM

Opening in Brazil or Mexico without building an IT team there.

Devices imported and ready for day one, local support from week one, no local IT entity needed.

Read the market-entry playbookNearshoring in Mexico

New plants and warehouses that need IT before go-live.

Network, shop-floor devices and on-site engineers in Monterrey, Bajío and Mexico City, under site-access rules.

See the plant IT checklistConsolidating vendors

Already in LATAM, with too many suppliers and too little control.

One contract and one SLA replace a patchwork of local vendors — with a transition plan that avoids downtime.

Estimate your savings
Beyond Latin America

Strongest in Latin America. Not limited to it.

Your sites in North America, Europe and Asia-Pacific join the same contract. Vetted partners deliver under our SLA, procedures and apps — and INconnet stays accountable for every visit.

Latin America

Own teams
650+cities
4hon-site SLA in hubs

North America

US entity + partners

US entity for contracting and USD invoicing; vetted partners on site.

Europe & Middle East

Partners

Vetted partners under our SLA, procedures and evidence standard.

Asia-Pacific

Partners

Vetted partners, coverage confirmed site by site before you sign.

70+ countries served through one contract.

  • Same SLA framework everywhere
  • Same platform, apps and evidence
  • One invoice in USD
  • Coverage confirmed per site before you sign

How partner coverage works

Start small

Prove it in one country before you commit to the region.

Most clients begin with an assessment, run a 90-day pilot, then extend the contract country by country.

Step 1 · 2 weeks

LATAM IT Assessment

Inventory of devices, sites and vendors; cost and risk per country; a written roadmap you keep.

Free for 50+ devices, or a fixed feeRequest an assessment
Step 2 · 90 days

Pilot in one country

Full service on a defined scope, measured against agreed SLAs, with a monthly review.

Exit at day 90 with no penalty
Step 3 · ongoing

Regional contract

Add countries and sites under the same agreement, SLA and monthly fee as you grow.

Same contract, one more country
Official partners
  • FortinetPartner
  • ArubaPartner
  • HPPartner
  • DellPartner
  • LenovoPartner
  • PolyPartner
  • BitdefenderPartner
Delivered by our engineers

Results we can show you, with the numbers.

All case summaries
Retail · multi-country500+ stores refreshed
Challenge
Replace POS and Wi-Fi without closing a single store
Delivery
Overnight crews, staged kits, one runbook per store
Result
Zero store closures during the rollout
Aviation · major hubs2h on-site SLA
Challenge
Check-in kiosks and common-use systems in restricted areas
Delivery
Badged resident engineers at the busiest terminals
Result
SLA met for priority incidents, airside included
Multinational · LATAM12k assets managed
Challenge
No reliable inventory across countries
Delivery
Warehousing, staging, deployment and recovery
Result
One live inventory, every device accounted for
1,500+devices under management
650+cities with active delivery
70+countries served
98.5%first responses within 30 min, last 12 months
Guides & insights

What global IT teams ask us before going to LATAM.

All articles
Calculator

In-house vs. managed IT in Latin America: what it really costs

Model your devices, sites and countries in two minutes.

Run the numbersGuide · Brazil

Importing IT equipment into Brazil without customs delays

Importer of Record, Anatel, taxes and lead times — explained.

Read the guideChecklist · Mexico

IT readiness for a nearshoring plant: 40-point checklist

From IMMEX and CFDI to network, access control and go-live.

Open the checklist
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Talk to a solutions lead

Tell us what you’re planning. We’ll reply within 1 business hour.

  1. 01A solutions lead — not a call center — gets back to you.
  2. 02A 20-minute call to understand your sites and timeline.
  3. 03A coverage map and priced proposal within 3 business days.
Book a call directly
Step 1 of 2
What are you planning?

Next: countries and number of sites. Takes under a minute.

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Want to move faster? Pick a time for a 20-minute call and we will come prepared with a first coverage view for your countries.

Book a 20-minute call now

For global service providersNeed delivery in Latin America under your own SLA? Our partner program covers 650+ cities.We never approach end clients that come to us through a partner.
Partner program →
Only operating in Brazil?Small and mid-sized companies in Brazil have their own site, plans and prices in Portuguese.Managed IT per user, security with Salus and on-site engineers in 650+ Brazilian cities.
Go to inconnet.com.br →
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