Privacy Policy

Introduction

INconnet Global LLC is committed to protecting the privacy, confidentiality, and security of personal data processed through our Website, operational systems, customer platforms, mobile applications, and partner environments.

This Privacy Policy explains how we collect, process, store, share, and protect personal data in connection with our global operations and digital services.

By using our Website or services, you acknowledge the practices described in this Policy.

Global Compliance Framework

INconnet Global LLC operates internationally and maintains privacy practices aligned with applicable global data protection laws and frameworks, including:

• The General Data Protection Regulation (GDPR);
• The Brazilian General Data Protection Law (LGPD — Law No. 13.709/2018);
• The Indian Digital Personal Data Protection Act (DPDPA);
• Applicable United States privacy and cybersecurity regulations.

We implement operational, contractual, and technical safeguards designed to support lawful international data transfers and responsible data governance practices.

Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

Usage and Technical Data

Including:

• IP address;
• Browser type and version;
• Device identifiers;
• Geographic region;
• Session duration;
• Navigation behavior;
• Diagnostic and analytics information.

This information helps us maintain security, improve system performance, and optimize user experience.

Account and Contact Data

Including:

• Name;
• Corporate email address;
• Telephone number;
• Company name;
• Professional role;
• Business location.

This data may be provided directly by you or by your employer or organization.

Marketing and Whitepaper Requests

When you request access to technical materials, whitepapers, case studies, or enterprise documentation, we may process:

• Professional contact details;
• Company affiliation;
• Business interests;
• Communication preferences.

We may use this information for legitimate B2B communication and marketing activities. Users may opt out of marketing communications at any time.

Partner Portal and Operational Access Data

For authorized technicians, partners, contractors, or enterprise users accessing restricted systems, we may process:

• Authentication credentials;
• Login history;
• Operational activity logs;
• Device access information;
• Audit records related to service operations.

This processing is necessary to maintain operational integrity, security, compliance, and service traceability.

Mobile Device Permissions

Our mobile applications and technician platforms may require limited access to device resources for operational purposes.

Location Data

Precise GPS location may be processed exclusively during active field service operations for purposes such as:

• Dispatch coordination;
• Arrival validation;
• SLA verification;
• Operational routing.

Continuous tracking outside active operational workflows is not performed.

Camera and Media Access

Camera and gallery permissions may be used solely for:

• Technical evidence collection;
• Hardware documentation;
• Proof-of-service records;
• Ticket attachment uploads.

Local Storage Access

Device storage access may be required for:

• Offline operational synchronization;
• Temporary service data caching;
• Local report storage.

Legal Bases for Processing

Depending on the applicable jurisdiction, we process personal data under one or more of the following legal bases:

• Performance of contractual obligations;
• Legitimate business interests;
• Compliance with legal obligations;
• User consent;
• Security and fraud prevention requirements.

Sharing of Personal Data

We may share personal data with:

• Authorized employees and contractors;
• Field technicians and operational partners;
• Enterprise customers involved in service delivery;
• Cloud infrastructure providers;
• Legal, insurance, accounting, or compliance advisors;
• Regulatory or governmental authorities where legally required.

We do not sell personal data to third parties.

International Data Transfers

As part of our international operations, personal data may be transferred and processed across multiple jurisdictions, including the United States, Latin America, Europe, and Asia-Pacific regions.

Where required by applicable law, we implement safeguards such as:

• Standard contractual clauses;
• Data processing agreements;
• Access controls and encryption measures;
• Cross-border compliance mechanisms.

Data Retention

We retain personal data only for as long as reasonably necessary to fulfill operational, contractual, legal, security, or compliance purposes.

Typical retention periods may include:

• Operational records and service logs;
• Customer relationship documentation;
• Security and audit records;
• Compliance and financial documentation.

Certain records may be retained longer where required by law, regulation, dispute resolution, or contractual obligations.

Account Deletion and Data Requests

Users may request:

• Access to personal data;
• Correction of inaccurate information;
• Restriction of processing;
• Deletion or anonymization of data;
• Export of applicable data records.

Requests may be submitted through account settings, operational channels, or by contacting the Compliance & Privacy team.

Where legally permissible, validated deletion requests are typically processed within 30 days.

Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• Right of access;
• Right to rectification;
• Right to erasure;
• Right to restrict processing;
• Right to object;
• Right to data portability;
• Right to withdraw consent;
• Right to lodge complaints with supervisory authorities.

Cookies and Analytics

We use cookies and similar technologies for:

• Authentication and session management;
• Security controls;
• Website performance optimization;
• Traffic analytics;
• User experience improvements.

Analytics tools may include services such as Google Analytics.

Users may manage cookie preferences through browser settings or cookie consent controls where applicable.

Disabling certain technical cookies may affect Website functionality or prevent access to secure operational environments.

Information Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal data against:

• Unauthorized access;
• Data loss;
• Misuse;
• Disclosure;
• Alteration;
• Cybersecurity threats.

Security measures may include:

• Encryption;
• Access controls;
• Authentication systems;
• Audit logging;
• Network monitoring;
• Operational security policies.

No digital environment can be guaranteed completely secure, and Users acknowledge inherent cybersecurity risks associated with internet-based services.

Children’s Privacy

Our Website, systems, and services are intended exclusively for business and professional use.

We do not knowingly collect personal data from individuals under the age required by applicable law.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or technological changes.

Updated versions become effective immediately upon publication.

Users are encouraged to review this page regularly.

Contact Information

INconnet Global LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801 — USA

Compliance & Privacy Contact: [email protected]